{"rounds":[{"name":"Before fixes","total":10000,"dropped":620,"abandoned":1380,"closedRight":4410,"closedWrong":940,"missed":850,"escalatedNeeded":980,"escalatedNot":820,"resolution":0.711,"justification":0.544},{"name":"After fixes","total":10000,"dropped":310,"abandoned":640,"closedRight":7280,"closedWrong":260,"missed":190,"escalatedNeeded":1170,"escalatedNot":150,"resolution":0.942,"justification":0.886}],"bars":{"resolution":0.85,"justification":0.85},"hold":0.15,"weeks":[{"week":1,"resolution":0.711,"justification":0.544,"rollout":0.15,"fix":null},{"week":2,"resolution":0.738,"justification":0.602,"rollout":0.15,"fix":"Fix 1: answer from the order's tracking events"},{"week":3,"resolution":0.774,"justification":0.655,"rollout":0.15,"fix":"Fix 2: hand off on refund requests"},{"week":4,"resolution":0.809,"justification":0.712,"rollout":0.15,"fix":"Fix 3: confirm the order before answering"},{"week":5,"resolution":0.836,"justification":0.781,"rollout":0.15,"fix":"Fix 4: stop escalating address changes"},{"week":6,"resolution":0.861,"justification":0.842,"rollout":0.15,"fix":"Fix 5: shorter first reply"},{"week":7,"resolution":0.902,"justification":0.874,"rollout":0.15,"fix":null},{"week":8,"resolution":0.942,"justification":0.886,"rollout":1.0,"fix":null}]}